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FAQ

We’re updating your online and mobile banking experience. 

Find the answers to your most frequently asked questions.




A: Yes
A: Yes
A: Yes. Your password the first time you log in will be the last six digits of your SSN. You will then be prompted to reset your password.
A: Yes. Face ID and Touch ID won’t work the first time you access the app or online banking.
A: Two-factor authentication (2FA) is a security feature that helps safeguard account information when users provide two distinct forms of identification. To implement 2FA, the customer will need to enroll a phone number (mobile or landline). Once this information is entered, they will choose one of two options to receive a one-time verification code:

1. Text message to the mobile phone entered
2. Automated phone call to phone number entered
A: No
A: Biometrics will not work for the initial login to the app. Please be sure you know your user ID and password (the last six digits of your SSN) before conversion so you can log in. Once successfully logged in, you can turn on biometric access again.
A: No
A: Yes
A: Yes
A: No. You will need to set up those transfers again in the new online banking system. Transfers occurring on or after November 16th will not occur.
A: No
A: Customers will need to re-connect any automated external connections to accounting or other software on or after November 17th. Please allow 10 days for these connections to be re-established.
A: Most modern browsers are supported (Google Chrome, Microsoft Edge, Firefox or Safari). Legacy Microsoft Internet Explorer is NOT supported.